Maintenance shouldn't take over your day.
OVELO helps independent letting agencies automate maintenance enquiries, reduce repetitive admin, coordinate contractors and resolve issues faster — all while working alongside the software you already use.
OVELO · Maintenance operations
Maintenance cases
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AI summary
Approval
Instruct Gas Safe engineer
Estimated £120 · within landlord spend limit
Contractor
Case timeline
Maintenance creates admin. Lots of it.
Agencies lose hours every week to work that repeats itself on every single case.
Answering maintenance calls all day
Chasing contractors for updates
Asking tenants for missing information
Keeping landlords updated
Coordinating appointments and access
Switching between disconnected systems
Following up on outstanding repairs
Meet OVELO
A maintenance operations layer that sits in front of your team, handling the first — and most repetitive — part of every job.
- Answers maintenance enquiries 24/7
- Understands the issue being reported
- Determines urgency against your policy
- Collects the information your team actually needs
- Helps tenants resolve simple issues safely
- Creates structured maintenance cases
- Keeps your team in control of every decision
Inbound call · 21:14
Answered by OVELO
“There's water coming from under the sink.”
Is the water still running, and can you see a shut-off valve below the sink?
“Yes, I've turned it off. It's stopped now.”
Perfect. I've logged case MC-2483 as standard priority and booked a plumber slot for tomorrow morning, pending your agency's approval.
Four steps, from first call to resolved case.
Tenant reports an issue
- Phone
- SMS
- Future web portal
OVELO understands the issue
- Asks intelligent follow-up questions
- Determines urgency
- Collects missing information
- Offers safe troubleshooting where appropriate
OVELO prepares everything
- Creates a maintenance case
- Summarises the issue
- Organises contractor communication
- Updates your team
Your team stays in control
- Approve actions
- Track progress
- Continue using your existing software
Everything maintenance needs, in one operations layer.
24/7 AI phone answering
Every maintenance call answered, day or night.
Maintenance triage
Urgency assessed against your agency's policy.
Automatic issue categorisation
Consistent categories across every enquiry.
AI call summaries
Clear, structured notes instead of scribbled messages.
Tenant troubleshooting
Safe first-line guidance that avoids needless callouts.
Contractor coordination
Instructions, scheduling and chasing handled for you.
Approval workflows
Nothing is instructed without your sign-off.
Audit trail
A full record of every action on every case.
Email updates
Landlords and tenants kept informed automatically.
SMS updates
Short, timely notifications where they matter.
WhatsApp messaging
Meet tenants on the channel they already use.
Live maintenance tracking
See the real status of every open case.
Integrates with existing software
Works alongside your current stack.
Works with your existing software.
Unlike traditional property management platforms, OVELO doesn't ask you to replace the systems your team already knows. We plug into your existing workflow and automate the maintenance process around it. No migration. No disruption. No retraining. Just better maintenance operations.
| Traditional property software | OVELO |
|---|---|
| Replace existing software | Works alongside existing software |
| Months to implement | Ready quickly |
| Heavy staff retraining | Minimal training |
| Manual maintenance admin | Automated workflows |
| Limited automation | AI-powered maintenance operations |
Join the OVELO Early Access Programme
Help shape the future of maintenance operations for independent letting agencies. Be among the first agencies to access OVELO before public launch.